Last Updated: August 7, 2026
These Terms and Conditions ("Terms") govern your access to and use of any digital products (including but not limited to PDFs, guides, checklists, videos, and subscriptions) and any 1:1 coaching services purchased from Highest Good Media, LLC ("we," "us," or "our"). By purchasing, downloading, or using any product or service from our website (the "Site"), you agree to these Terms in full. If you do not agree, do not purchase, download, or use our products or services.
Part A applies to digital products. Part B applies to 1:1 coaching services. The general provisions at the end apply to both.
Part A
All products in this section are delivered digitally. No physical items will be shipped. Our current offerings include downloadable PDFs, videos, and digital memberships, and may expand to include other formats in the future.
When you purchase a digital product, you are granted a non-transferable, non-exclusive, revocable license to download and use the product for your personal use only.
You may not:
All content remains the sole intellectual property of Highest Good Media, LLC. Unauthorized use constitutes copyright infringement and is subject to legal action.
All sales of digital products are final. Due to the digital nature of these products, we do not offer refunds on them. Refunds for 1:1 coaching are governed separately by Part B.
If you experience issues with downloading, accessing, or opening your purchased files, please contact us at [email protected]. We will work with you to resolve the issue, including providing a replacement file if needed.
This section applies to digital product subscriptions and memberships only. Cancellation of 1:1 coaching is governed by Part B, Section B5.
If you purchase a digital product that includes a recurring subscription or membership, you agree to be billed automatically on a recurring basis (e.g., monthly or annually) to the payment method on file until you cancel.
How to Cancel: You may cancel your subscription at any time by clicking the "Cancel" button inside your user dashboard. To avoid being charged for the next billing cycle, you must initiate your cancellation prior to your next scheduled renewal date. Upon cancellation, you will retain access to the subscription materials until the end of your current paid billing period. We do not offer prorated refunds for mid-cycle cancellations.
Technical support for product access issues is available via [email protected].
Support is provided on a best-effort basis during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM CT), and we aim to respond within 2 to 3 business days.
You agree not to:
Violation of these terms may result in legal consequences, including civil liability and/or criminal prosecution.
Part B
1:1 coaching is an ongoing engagement billed monthly. Each monthly billing cycle includes two (2) private coaching sessions, each lasting 50 minutes. There is no contract term and no minimum commitment. The engagement continues month to month until cancelled.
The investment is $349 per month, billed automatically each month to the payment method on file until you cancel.
Founding client rate: Clients who enrolled at the founding rate of $299 per month keep that rate for as long as they remain continuously enrolled. If a founding client cancels and later re-enrolls, re-enrollment is at the standard rate in effect at that time.
Failed payments: If a scheduled payment does not go through, we will notify you and attempt to collect again. Sessions may be paused until payment is resolved. If payment is not resolved within ten (10) days, the engagement may be cancelled.
Clients are responsible for booking sessions using the scheduling link provided. If a client is unable to find a time that works for them, they may email us directly at [email protected] to arrange an alternative time.
We do not require advance notice for cancellations or reschedules of individual sessions. However, communication is expected. There is no separate fee or penalty for a no-show or a late cancellation, though a missed session still counts against the two sessions in that billing cycle under Section B4. We encourage clients to honor the coaching process by communicating clearly and consistently.
If we need to reschedule: If we cancel or reschedule a session, we will offer you a replacement time. If a replacement time cannot be arranged within the billing cycle, that session will carry into the following cycle.
Each billing cycle includes two private sessions. Sessions do not roll over. Sessions unused at the end of a billing cycle expire and are not credited, refunded, or carried forward into the next cycle. The only exception is a session we reschedule under Section B3.
You may cancel at any time by emailing [email protected]. Cancellation takes effect at the end of your current billing cycle: you will not be billed again, and any sessions remaining in the current cycle stay available until that cycle ends. Cancellation under this section does not include a refund. Refunds are governed by Section B6.
There is no pause option. If you need to step away, cancel and re-enroll when you are ready. Re-enrollment after cancellation is at the standard rate in effect at that time (see B2).
If it's not the right fit. If after your first session you feel this is not the right fit, email [email protected] within 24 hours of that session and we will refund your first payment in full. No questions asked. The engagement ends at that point, your second session for the cycle is forfeited, and you will not be billed again.
This applies once per client, to the first session of your first enrollment. It does not apply again on re-enrollment. A client who takes this refund and later re-enrolls does so at the standard rate in effect at that time.
Every payment after that. Payments are not refundable, in whole or in part. Cancelling stops future billing but does not entitle you to a refund or proration of the current billing cycle. Choosing to delay or not schedule sessions does not warrant a refund.
The engagement consists of the private coaching sessions themselves. It does not include between-session coaching support, email coaching, written deliverables, digital resources, or community access. Clients may email us at any time for scheduling and administrative matters.
To get the most out of coaching, clients are expected to:
Sessions are confidential. We do not discuss your sessions with anyone and we do not share session content publicly, with your employer, or with any other third party, except for the secure service providers and professional tools we use to deliver and improve the coaching, or where required by law.
Recordings: Sessions are recorded, and the video platform we use notifies all participants when recording begins. Recordings are stored securely and are deleted twelve (12) months after the session.
We review recordings and notes to prepare for sessions and to strengthen our coaching practice. How your information is handled, including the providers involved, is described in our Privacy Policy.
Coaching is not therapy, counseling, or medical advice. It is also not legal advice, human resources advice, or representation of any kind, and nothing said in a session should be relied on as such. If you are facing a legal or employment matter, consult a licensed attorney in your jurisdiction.
Coaching is a professional relationship focused on personal and professional growth. Clients are responsible for their own decisions, actions, and results.
Highest Good Media, LLC reserves the right to terminate the coaching relationship if a client engages in disrespectful, inappropriate, or harmful behavior. In such cases, billing stops as of the termination and no refund is issued for the current billing cycle.
Sessions and coaching enrollments cannot be transferred to another person.
We may invite you to share feedback about your experience. Providing feedback is always optional and is never a condition of a refund, of continued coaching, or of anything else. We will not publish your name, likeness, or any identifying detail from your sessions without your written permission.
General Provisions
All materials sold or distributed by Highest Good Media, LLC are protected by U.S. and international copyright, trademark, and intellectual property laws. You agree not to infringe on our rights or remove any proprietary notices.
You must be at least 18 years old to purchase our products or services. By purchasing, you confirm that you are 18 or older and that the information you provide is accurate.
Prices are subject to change without notice. We reserve the right to update, discontinue, or modify any product or service at any time. Rate changes for active coaching clients will be communicated in advance and take effect at a future billing cycle; founding client rates remain as described in Part B.
If you have a concern about a charge, contact us at [email protected] before disputing it with your bank or card issuer. We respond to billing questions promptly and will resolve anything we got wrong.
Filing a chargeback for a charge that is valid under these Terms is a breach of these Terms. We reserve the right to contest such disputes with documentation and to end the engagement.
Our digital products and coaching services are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Highest Good Media, LLC is not liable for any loss, damage, or injury resulting from the use or misuse of our products or services, and is not liable for indirect, incidental, consequential, or punitive damages, including lost income or lost employment opportunity.
To the fullest extent permitted by law, our total liability arising out of or relating to these Terms will not exceed the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
Your privacy is important to us. How we collect, use, and protect your personal information in connection with your purchase is governed by our Privacy Policy. By purchasing from our website, you acknowledge and agree to our data practices as outlined in that document. For full details on how your data is handled, please review our Privacy Policy or contact [email protected].
These Terms are governed by the laws of the State of Mississippi, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in Hinds County, Mississippi, and you consent to the jurisdiction of those courts.
Before initiating any formal proceeding, both parties agree to attempt in good faith to resolve the matter directly by email or a scheduled conversation.
If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force.
These Terms are the entire agreement between you and Highest Good Media, LLC regarding our products and services, and replace any prior understanding, marketing statement, or conversation on the same subject. Nothing in this section limits the guarantee described in Section B6.
We reserve the right to update or change these Terms at any time. Changes will be posted on this page. Your continued use of our website, products, or services after such changes constitutes your acceptance of the new Terms. For active coaching clients, changes that materially affect billing or the refund policy will be communicated by email before they take effect.
For questions, support, or correspondence regarding these Terms, please email [email protected].