Last Updated: July 15, 2026
These Terms and Conditions ("Terms") govern your access to and use of any digital products (including but not limited to PDFs, guides, checklists, videos, and subscriptions) and any 1:1 coaching services purchased from Highest Good Media, LLC. By purchasing, downloading, or using any product or service from our website (the "Site"), you agree to these Terms in full. If you do not agree, do not purchase, download, or use our products or services.
Part A applies to digital products. Part B applies to 1:1 coaching services. The general provisions at the end apply to both.
Part A
All products in this section are delivered digitally. No physical items will be shipped. Our current offerings include downloadable PDFs, videos, and digital memberships, and may expand to include other formats in the future.
When you purchase a digital product, you are granted a non-transferable, non-exclusive, revocable license to download and use the product for your personal use only.
You may not:
All content remains the sole intellectual property of Highest Good Media, LLC. Unauthorized use constitutes copyright infringement and is subject to legal action.
All sales are final. Due to the digital nature of our products, we do not offer refunds.
If you experience issues with downloading, accessing, or opening your purchased files, please contact us at [email protected]. We will work with you to resolve the issue, including providing a replacement file if needed.
If you purchase a product or service that includes a recurring subscription or membership, you agree to be billed automatically on a recurring basis (e.g., monthly or annually) to the payment method on file until you cancel.
How to Cancel: You may cancel your subscription at any time by clicking the "Cancel" button inside your user dashboard. To avoid being charged for the next billing cycle, you must initiate your cancellation prior to your next scheduled renewal date. Upon cancellation, you will retain access to the subscription materials until the end of your current paid billing period. We do not offer prorated refunds for mid-cycle cancellations.
Technical support for product access issues is available via [email protected].
Support is provided on a best-effort basis during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM CT), and we aim to respond within 2 to 3 business days.
You agree not to:
Violation of these terms may result in legal consequences, including civil liability and/or criminal prosecution.
Part B
1:1 coaching is an ongoing engagement billed as a monthly subscription. Each monthly billing cycle includes two (2) private coaching sessions, each lasting 50 minutes. There is no contract term and no minimum commitment. The engagement continues month to month until cancelled.
The investment is $349 per month, billed automatically each month to the payment method on file until you cancel.
Founding client rate: Clients who enrolled at the founding rate of $299 per month keep that rate for as long as they remain continuously enrolled. If a founding client cancels and later re-enrolls, re-enrollment is at the standard rate in effect at that time.
Clients are responsible for booking sessions using the scheduling link provided. If a client is unable to find a time that works for them, they may email us directly at [email protected] to arrange an alternative time.
We do not require advance notice for cancellations or reschedules of individual sessions. However, communication is expected. There is no penalty for no-shows or late cancellations, but we encourage clients to honor the coaching process by communicating clearly and consistently.
Each billing cycle includes two private sessions. Sessions do not roll over. Sessions unused at the end of a billing cycle expire and are not credited, refunded, or carried forward into the next cycle.
You may cancel at any time by emailing [email protected]. Cancellation takes effect at the end of your current billing cycle: you will not be billed again, and any sessions remaining in the current cycle stay available until that cycle ends.
There is no pause option. If you need to step away, cancel and re-enroll when you are ready. Re-enrollment after cancellation is at the standard rate in effect at that time (see B2).
Payments already made are not refundable, in whole or in part. Cancelling stops future billing but does not entitle the client to a refund or proration of the current billing cycle. Choosing to delay or not schedule sessions does not warrant a refund.
The engagement consists of the private coaching sessions themselves. It does not include between-session coaching support, email coaching, written deliverables, digital resources, or community access. Clients may email us at any time for scheduling and administrative matters.
To get the most out of coaching, clients are expected to:
All sessions are confidential. Recordings of sessions are made and stored securely. Recordings or coach notes are available to the client upon request within three months of the session. We do not share session content unless required by law. The Provider may use secure digital tools and professional systems to support writing, editing, and analysis. All materials remain confidential and are used solely to deliver the contracted service.
Coaching is not therapy, counseling, or medical advice. It is a professional relationship focused on personal and professional growth. Clients are responsible for their own decisions, actions, and results.
Highest Good Media, LLC reserves the right to terminate the coaching relationship if a client engages in disrespectful, inappropriate, or harmful behavior. In such cases, billing stops as of the termination and no refund is issued for the current billing cycle.
Sessions and subscriptions cannot be transferred to another person.
General Provisions
All materials sold or distributed by Highest Good Media, LLC are protected by U.S. and international copyright, trademark, and intellectual property laws. You agree not to infringe on our rights or remove any proprietary notices.
Prices are subject to change without notice. We reserve the right to update, discontinue, or modify any product or service at any time. Rate changes for active coaching subscriptions will be communicated in advance and take effect at a future billing cycle; founding client rates remain as described in Part B.
Our digital products and coaching services are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Highest Good Media, LLC is not liable for any loss, damage, or injury resulting from the use or misuse of our products or services.
Your privacy is important to us. How we collect, use, and protect your personal information in connection with your purchase is governed by our Privacy Policy. By purchasing from our website, you acknowledge and agree to our data practices as outlined in that document. For full details on how your data is handled, please review our Privacy Policy or contact [email protected].
We reserve the right to update or change these Terms at any time. Changes will be posted on this page. Your continued use of our website, products, or services after such changes constitutes your acceptance of the new Terms.
For questions, support, or correspondence regarding these Terms, please email [email protected].